COVID PROTOCOLS ARE SET BY THE TOUR AND THE ARTIST

Covid requiremenst are sent out in our "Know before you go" e-mail and posted on all our social media plateforms. 

 

IF PROOF OF NEGATIVE TEST OR VACCINATION IS REQUIRED... 

In order to provide an enjoyable concert environment for fans, staff and artists, our venues will be implementing COVID-19 policies prior to entry into events. For events with COVID-19 Protocols in place, attendees will be required to provide proof of a negative COVID-19 test result within 72 hours of the event for live events at The Factory in Deep Ellum and/or The Studio at the Factory

*** In lieu of a negative COVID-19 test, you may choose in your sole discretion, to provide proof of vaccination. We will accept physical vaccination cards, digital proof of vaccination, or photocopies of official vaccination records.

 All guests are required to provide proof of a negative COVID-19 test taken within 72 hours of the event. 


***PLEASE NOTE THAT VACCINATION IS NOT REQUIRED FOR ENTRY. In accordance with Governor Abbott's Executive Order No. GA-40, concertgoers do not have to be vaccinated, and can voluntarily provide vaccination records for entry into events at The Factory or The Studio. Please see our COVID-19 FAQs below for additional information

FREQUENTLY ASKED QUESTIONS REGARDING COVID-19:

WHO IS RESPONSIBLE FOR YOUR COVID-19 POLICIES?

The Factory in Deep Ellum and The Studio at the Factory will adhere to policies implemented by the following: 

  • Artist and tour management  

  • Live music and event company, AEG Presents  

  • The City of Dallas and the Texas government.  

WILL I STILL HAVE TO WEAR A MASK?

We are STRONGLY ENCOURAGING you to continue wearing a mask at our events. Wearing masks inside the venue will not be enforced, though.

DO KIDS NEED ANYTHING FOR ENTRY?

Yes. As the vaccine has not been approved for use on kids under age 12, a proof of a negative COVID test will be required. Test results must be dated within 72 hours of the event.

ARE AT-HOME TESTS ACCEPTED?

YES. At-home tests are now accepted. 

WHAT IS CONSIDERED "FULLY VACCINATED?"

“Full vaccination” means you have received all dose / doses of a US FDA approved or WHO recognized vaccine against COVID-19 (e.g., Moderna, Pfizer, Johnson & Johnson, AstraZeneca/SK Bioscience, Serum Institute of India/COVISHIELD and Vaxzevria, Sinopharm, and Sinovac).

“Full dose” is considered the fully administered original dose(s) of vaccine. Proof of additional boosters or doses are optional; and you may voluntarily  provide proof for events requiring COVID-19 polices in place.

We are accepting official vaccination cards, digital records, or photocopies of vaccination information.

I WON'T BE FULLY VACCINATED BEFORE THE SHOW. HELP?

That's fine! In the meantime, please schedule a COVID-19 test for entry into the show or event. Once you are fully vaccinated, you won't have to worry about the extra hassle!

I HAVE NO INTENTION OF GETTING VACCINATED, SO WHAT NOW?

We are not requiring proof of vaccination at entry; only offering the option to show proof of being fully vaccinated as an alternative. 

If you choose not to test for COVID-19 or show proof of vaccination, no refunds are available.

For all AXS ticket purchases after 8/12, buyers are prompted with a health policy pop up and must acknowledge the vaccination requirement before they are able to purchase tickets.

HOW DO I GET VACCINATED?

The vaccine is FREE! For those interested in live music and events returning to normal, we encourage you to find a vaccination site near you. Click here for more information. 

I FORGOT MY PROOF OF NEGATIVE TEST / VACCINATION.

Unfortunately, you will not attend the show if we are unable to verify results.

WHAT IF I WANT A REFUND?

There are no refunds and no exchanges on any ticket(s) purchased for The Factory in Deep Ellum or The Studio at the Factory. In the event that a show is canceled or rescheduled, please contact your original point of purchase.

WHAT IS YOUR VENUE DOING DURING THIS TIME?

Our staff wants to ensure all concertgoers have a comfortable concert experience during this unprecedented time. We also are taking upmost precautions to ensure we can keep rocking the entire concert season. Some measures our team is implementing include: 

  • Fully-vaccinated staff
  • Masks worn by venue staff and crew at all times
  • Sanitizing stations
  • Freqently sanitizing heavy-traffic areas

I RECENTLY HAD COVID-19. WILL I STILL NEED TO SHOW PROOF?

Yes. Regardless of whether you carry the COVID-19 antibodies, you will still have to present either a negative COVID-19 test or record of fully vaccination. 

WHERE CAN I FIND A COVID-19 TESTING SITE?

This map has a thorough list of nearby COVID-19 testing sites. A few mobile testing locations we have frequently trusted for rapid results include YesNoCovid and Mobile Covid Test.

We also recommend checking available time slots at your local CVS or Walgreens.

 

COVID-19 WARNING 

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending events hosted at The Factory in Deep Ellum and/or The Studio at the Factory will not be exposed to COVID-19. 


ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT 

All attendees agree to follow venue policies (including health and safety policies) and posted instructions while at the venue. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the event. By entering the venue, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available here. 

PLEASE VISIT THIS SITE FOR
FREQUENT UPDATES AND POLICIES
REGARDING COVID-19.
 

Last Updated: December 28, 2021 01:58:03 PM CST