• The Factory and The Studio will be open anytime we have a concert or event- you can check our event calendar here.
  • To reach our staff, feel free to send us an email or call us at (214) 749-5757 during typical operating hours of 9 am - 5 pm on weekdays. 


  • Credit cards left from open tabs will be kept securely in-office. You will need to present valid identification to claim cards picked up from management staff.


  • Staff at both venues can retrieve lost items and/or check if we have found items possibly left behind. Please send us an email or call (214) 749-5757 for additional information. 

Please note: The Factory in Deep Ellum and The Studio at the Factory shall not be held responsible, financially or otherwise; for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced during events, regardless of fault. You assume all risks of loss associated with the loss or damage to your personal property. Venues are not responsible for unclaimed items left in Lost and Found for over 30 days.